Cancellation & Refund Policy
Last updated: September 28, 2026
Cancel Anytime
Cancel your monthly Pro subscription at any time with no penalties or hidden fees.
7-Day Refund Window
Request a full refund within 7 days of initial upgrade if you experience technical issues.
5-7 Business Days
Approved refunds are credited directly back to your original payment method via Razorpay.
1. Overview & Digital Service Nature
SubSnap (operated by Slicksage) provides browser-based automated speech recognition, subtitle synchronization, translation, and video rendering utilities. This Cancellation and Refund Policy governs purchases of the SubSnap Pro subscription ($5 per month) processed through our authorized payment partner, Razorpay.
2. Subscription Cancellation
You have complete freedom to cancel your SubSnap Pro subscription at any time:
- How to cancel: You can cancel directly from your account in the video editor, or by emailing our support team at support@slicksage.com with your registered account email.
- Access retention: Upon cancellation, your Pro benefits (up to 1-hour videos, unlimited exports, watermark removal, exclusive fonts) will remain active through the end of your current paid billing period.
- No automatic renewal: Once cancelled, your card or payment method will not be charged for subsequent billing cycles.
3. Refund Eligibility & 7-Day Window
We want you to be completely satisfied with SubSnap. You are eligible for a full refund under the following circumstances:
Initial 7-Day Satisfaction Guarantee
If you subscribed to SubSnap Pro within the last 7 calendar days and are unsatisfied with the video export output or transcription accuracy, you may request a 100% refund.
Technical Issues or System Failure
If a technical glitch or server error prevented your video from being rendered or exported, and our support team is unable to resolve it promptly, you will receive a full refund.
Accidental or Duplicate Billing
If your payment method was charged multiple times due to a gateway hiccup, any duplicate charges will be refunded immediately in full upon notification.
4. Refund Processing Timeline
Once your refund request is verified and approved:
- Refunds are initiated directly through Razorpay to your original mode of payment (Credit Card, Debit Card, UPI, or Net Banking).
- Turnaround Time: In accordance with standard banking and gateway procedures, the refunded amount typically reflects in your bank account or card statement within 5 to 7 business days.
- You will receive an automated confirmation email with the Razorpay refund transaction reference ID as soon as the refund is initiated.
5. Service Delivery
SubSnap is a web-based software application. Access to Pro features is unlocked immediately upon successful payment confirmation. No physical shipping is involved.
6. How to Submit a Refund or Cancellation Request
To request a refund or report a billing concern, please reach out to us with:
- Your registered account email address.
- The Razorpay payment ID or invoice date.
- A brief explanation of the reason for your refund request.